Frequently asked questions
Most questions are answered here — worth a quick look before ordering.
How long until I receive my keys / activation?
Auto-delivery items: keys are issued automatically as soon as our staff confirms your payment — usually within minutes. Manual activation items: completed within 24 hours of payment confirmation (normally much faster).
What if a key doesn't work?
Contact support with your order number and a screenshot. If the key itself is faulty we replace it free of charge; if it cannot be replaced, you get a full refund.
Which payment methods do you accept?
The order page shows the payment methods and QR code currently available. For other methods (e.g. USDT), please ask our support first.
How can I find my keys later?
Either reopen the order page link you saved (you can also recover it on the "Track order" page with your order number + email), or register a member account — orders are collected under "My orders".
Can I get a refund?
Digital goods are delivered instantly, so we cannot offer no-reason refunds after delivery. If an item cannot be used and cannot be replaced, we guarantee a full refund.
What information do I need to provide when ordering?
Key-based items only need a delivery email. For manual activation items, please fill in what the product page asks for (e.g. your account email on the platform).
How fast does support reply?
Support is online 24/7 and usually replies within 10 minutes. Payment confirmation is normally done within 10 minutes as well.
Questions? Chat with us
Didn't find your answer? Contact support — we usually reply within 10 minutes: